Contact Us
Getting Help with a Gambling Problem
If you are struggling with gambling, do not use this contact form. The form is for questions about the casino experience, not for support with problem gambling. Look instead to the responsible-gambling resources that are available in Canada, including provincial helplines and support organisations that offer confidential assistance. These services are free, and they are staffed by people trained to help you, not by casino customer service agents.
Reaching out to a dedicated support service is the appropriate step, and it keeps your request in the right hands from the start. The team behind this website cannot provide the kind of counselling or intervention that these organisations offer, and attempting to use the form for that purpose will only delay the help you need.
Language of Correspondence
The team reads and replies in English and in French. Write your message in either language, and it will be understood without the need for translation. If you write in another language, the team will do its best, but responses may take longer or be less complete.
In practice, this means your question is best answered when you write it in English or French. Keep your message clear and direct, and the team will respond in the same language you used.
Protecting Your Personal Information
Never send financial details, passwords, or scans of documents through this form. The form is not a secure channel for sensitive data, and the team does not need that information to answer your questions. Any request for such details through this form should be treated as suspicious.
In practice, this means you should keep your message limited to the subject of your enquiry. If the team needs to verify your identity or process a payment, that will happen through the casino's own secure systems, never through a contact form. Guard your banking information, your login credentials, and your identification documents as you would anywhere else online.
Where to Send Your Question
Use this form for general questions about the casino, such as how a game works, what a bonus means, or how to manage your account. The team will read your message and reply as soon as it can, without a fixed waiting time. For anything related to gambling harm, the responsible-gambling resources remain the correct destination, and they are the ones best placed to support you.